FAQ

Is there a difference between the sugar paste products?

There are 2 different types of sugar paste

There is sugar paste for covering cakes which is for rolling out and covering on cakes. This dough is durable and can last in the fridge (it has fish gelatin). The other type is sugar paste for sculpting and decorating cakes – This is a flexible dough without gelatin that is great for sculpting images and very easy to work with.

Are there any allergens in the cake decorating products?

Icing sheets, edible ink, coloring gels, coloring icing and edible markers are all produced in their own departments with ingredients that do not have allergens however, the departments are not checked for allergen presence.

Are the icing sheets and sugar paste gluten free?

All the ingredients used for producing the cake decorating products including icing sheets and sugar paste are gluten free however, no tests are carried out for the presence of gluten.

What kosher certification does Gilro have?

All products with “Alma” label are under the supervision of Badatz Eidah Haredit Pareve. Products that are kosher for Passover with “Alma” label are kosher certified by Rabbanut Beit Shemesh (Badatz for all days except Passover).

What allergens are in Wafers & Ice Cream cones?

The allergens present on production floor are hazelnuts, coconut, soya and gluten

Are there any allergens in sugar paste?

Gilro produces different types of sugar paste. All contain sulphites as a carry over.

The sugar paste for covering cakes has fish gelatin as declared on the packaging and the other sugar paste also refers to this.

Does the wafer with “no added sugar” have sugar?

There is no sugar in the ingredients of the wafer and the line is cleaned from sugar. However, we do not have any certification from the Diabetes Union.

How do you keep sugar paste?

Tightly closed in a cool and shady place, not in the fridge.

Can you put a cake covered in sugar paste in the fridge?

It is possible to keep a cake covered in sugar paste in the fridge only if it has been covered with the sugar paste type “for covering cakes”

What type of layer should be put on the cake before applying the sugar paste

It is recommended to put a fat base layer on the cake such as chocolate spread but if using sugar paste for “covering cakes” it is also possible to spread a layer of cream.

How long does an icing sheet last on a cake

If the cake has cream on it, the icing sheets will last up to two hours. If the cake has a fat based layer on it (such as chocolate spread etc) the cake will last longer.

What can be done with ice cream cones that lose their crispness?

Place in oven for two minutes, temperature 100 degrees

Where do you ship?

Any location in Israel

How do I pay on the website?

Payment on the website is secured with clearance authorized by PCI standard. The clearing is carried out by Tranzila, the leading credit company on the internet. Credit card details are not kept on the website. We work with all national credit cards

How will my order be sent?

All local orders are shipped via UPS

What happens if my order arrives damaged?

If the order arrives damaged, please take a photo of the damage as well as the packaging and contact our customer service within 24 hours of order receipt. If the order is truly damaged we will be happy to offer a replacement or credit.

Gilro customer service : 02-9914351

Gilro customer service email: info@gilro.co.il

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We are happy to help you on your journey. Please contact us by phone 02-9914351 or mail info@gilro.co.il

How can I make contact with the factory?

Please call for customer service 02-9914351 or email customer service info@gilro.co.il